Tenant Resources
We offer practical tools, guides, and information to help you navigate every aspect of your rental experience with ease.
Getting Started
New Tenants
Are you a new resident? Below are a few things you’ll need before move-in. Once you’re settled, be sure to use your resident portal for rent payments, maintenance requests, and more.
Your first month's rent and your security deposot are due prior to mov ein, along with Admin fee and Pet fees if required.
Before your move-in date, we’ll reach out to coordinate entry into your home on the day your lease begins.
You are required to place all utility accounts in your name. Please do this immediately upon move-in to avoid administrative fees or temporary service interruptions.
Get the Answers You Need
You can pay rent securely online through the Residential portal. We accept ACH (bank transfer), credit/debit cards, or you can set up auto-pay so you never miss a due date.
Log in to your resident portal and click on "Request Maintenance." For emergencies (like flooding, loss of heat in winter, etc.), call us immediately at 704-521-2735.
Rent is due on the 1st of each month and late on the 5th. Late fees will be applied to account on the 5th.
Many of our homes are pet-friendly! Reach out to our office if you're unsure. New pet? Let us know before bringing them home.
We’ll reach out before your lease ends to discuss renewal. You’ll also get a notification in your AppFolio portal with options and next steps.
When it's time to move, you’ll need to give notice per your lease agreement.(usually 30 days) We'll provide a move-out checklist to help you maximize your security deposit return.
You can always reach us through the Resistent portal or by calling (704)-521-2734. or email us at [email protected] We’re happy to help with anything you need!
Need Urgent Help?
Below are the contact numbers for after-hours emergencies and other local services. Please note that utility numbers may vary depending on the area we manage.
Duke Power:
1-800-752-9898
Piedmont Gas:
1-800-752-7504
City of Charlotte Water and Trash:
704-336-7600
York Electric:
803-323-5304
York Gas:
803-323-5304
Mooresville City for Water, Sewer and Trash:
704-663-3800
Essential Maintenance Guide
Common problem solutions can be found in this quick guide. Have another issue? Submit a maintenance request through our resident portal.
- Check your circuit breaker and reset any tripped switches.
- Look for GFCI outlets (often in kitchens and bathrooms) and press the reset button if tripped.
- Test multiple outlets to see if the issue is limited to one room or the whole unit.
- Still out? Report the problem through your Resident Portal.
- Try using a plunger on sinks or tubs.
- If safe for your pipes, you can try a store-bought drain cleaner.
- Avoid putting hair, grease, or food down drains to prevent future clogs.
- Make sure your thermostat is on and set to the correct mode (heat or cool).
- Replace thermostat batteries if needed.
- Check that all vents are open and not blocked by furniture.
- If the system still doesn’t turn on, submit a maintenance request.
- Ensure it’s plugged in (especially if it’s a washer, dryer, or microwave).
- Check your circuit breaker for any tripped switches.
- Look for any reset buttons on the appliance or consult the manual.
- If it still won’t work, we’re happy to check it out.
- For electric systems, check your breaker box for a tripped switch.
- If it’s a gas water heater, make sure the pilot light is on (if accessible).
- Unusual noises or leaks? Let us know right away.
- Keep counters clean and food sealed to prevent unwanted guests.
- Take trash out regularly and clean crumbs or spills quickly.
- If you see pests, Please treat early — it’s easier to fix before it spreads.
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